FAQs
@Evora.OfficialPRODUCT & QUALITY
Are EVORA diamonds natural?
Yes. All EVORA jewelleryis crafted using certified natural diamonds. Each diamond is carefully selected to meet our quality and design standards.
Are EVORA diamonds certified?
Yes. Every EVORA diamond comes with certification from recognised gemological laboratories. Certification details are shared with your purchase.
What purity of gold is used in EVORA jewellery?
EVORA jewellery is crafted in hallmarked gold. The gold purity is clearly mentioned on each product page.
Is EVORA jewellery suitable for everyday wear?
Yes. EVORA jewellery is designed for daily use, with a focus on comfort, secure settings, balanced weight, and durability.
ORDERS & DELIVERY
How long does delivery take?
Delivery timelines are mentioned on each product page. Some pieces are ready to ship, while others are made to order. You will receive updates once your order is confirmed.
Do you deliver across India?
Yes. EVORA delivers to most locations across India using insured and reliable delivery partners.
How can I track my order?
Once your order is shipped, tracking details are shared via email or WhatsApp
TRY AT HOME
Do you offer a Try at Home service?
Try at Home availability depends on your location and selected products. Eligible options, if available, are shown on the product page.
How does Try at Home work?
You can select the Try at Home option at checkout. Our team will coordinate the visit, allowing you to view the jewellery before making a final decision.
Is Try at Home available for all designs?
Not all designs are eligible. Availability depends on product type, location, and logistics.
PAYMENTS & SECURITY
Is it safe to shop on the EVORA website?
Yes. All payments are processed through secure and encrypted payment gateways. EVORA does not store sensitive payment information.
What payment methods are accepted?
We accept cards, UPI, net banking, and other trusted payment options shown at checkout.
RETURNS & EXCHANGES
What is EVORA’s return and exchange policy?
EVORA offers a transparent return and exchange policy. Eligibility, timelines, and conditions are clearly mentioned on our Returns & Exchange page.
Can I exchange my jewellery for another design?
Yes, exchanges are allowed as per policy guidelines. Our support team will assist you through the process.
POST-SALES SUPPORT
Do you provide after-sales support?
Yes. EVORA offers post-sales assistance for resizing, repairs, and general care guidance, subject to product design and policy terms.
Can rings be resized after purchase?
Most EVORA rings can be resized within a certain range, depending on the design. Our team will confirm eligibility.
What if my jewellery needs repair?
You can contact our support team for guidance. Repairs are handled based on assessment and applicable policies.
JEWELLERY CARE
How should I care for my EVORA jewellery?
We recommend storing jewellery separately, avoiding contact with harsh chemicals, and cleaning gently with a soft cloth. Care instructions are included with every purchase.
GIFTING
Does EVORA offer gift packaging?
Yes. EVORA jewellery is delivered in premium packaging suitable for gifting. Pricing details are kept discreet.
Can I send a gift directly to someone else?
Yes. You can enter the recipient’s address at checkout for direct delivery.
INTERNATIONAL ORDERS
Does EVORA ship internationally?
International shipping availability depends on the destination. Please contact our support team for details before placing an order.
Are customs duties applicable on international orders?
Customs duties and taxes, if applicable, are borne by the customer and depend on the destination country’s regulations.
POLICIES & LEGAL
Where can I find EVORA’s policies?
All policies are available on our website, including Shipping, Returns & Exchange, Privacy Policy, and Terms & Conditions.
Is my personal information safe?
Yes. EVORA respects customer privacy and follows strict data protection practices. Details are outlined in our Privacy Policy.
CONTACT & SUPPORT
How can I contact EVORA customer support?
You can reach us via email, phone, or WhatsApp. Contact details and working hours are listed on the Contact Us page.
What if I have a question after receiving my order?
Our support team is happy to assist with any post-purchase queries related to sizing, care, or service.